Q1. Can I request a quote instead of buying online?
A: Yes. Add the products you are interested in to your inquiry list and submit your contact details. Our team will follow up with pricing, lead time, and configuration options.
Q2. Do you offer wholesale pricing?
A: Yes. Pricing is quoted based on product selection, quantity, destination, specifications, and shipping requirements.
Q3. What information should I include in my inquiry?
A: Please share the product model, expected quantity, destination country or port, voltage requirements, and any customization needs. A basic inquiry is also enough to start the conversation.
Q4. Can I combine different products in one order?
A: Yes. You can submit multiple products in one inquiry. We can help evaluate mixed-product and mixed-container sourcing plans.
Q5. Can you supply equipment for a complete commercial kitchen project?
A: Yes. We support equipment sourcing across cooking, food processing, refrigeration, food preparation, packing, and kitchen tools.
Q6. Do you offer OEM or private-label customization?
A: Selected products can support customized logos, voltage, plugs, packaging, specifications, and other project requirements. Availability depends on the product and order quantity.
Q7. Which voltage and plug options are available?
A: Many electric models can be configured for common market requirements, such as 110V/60Hz or 220-240V/50-60Hz. Please confirm your local electrical standard before ordering.
Q8. How do I choose the right model for my business?
A: Tell us your application, daily output, available space, power or gas supply, and target market. We will help narrow the suitable capacity and configuration.
Q9. Can you help with gas and electric equipment selection?
A: Yes. We can help compare installation conditions, energy supply, operating requirements, and local market preferences before you choose.
Q10. What is the typical lead time?
A: Lead time depends on stock status, order quantity, customization, and production schedule. We confirm the expected timeline with each quotation.
Q11. Do you arrange international shipping?
A: Yes. We can support shipping coordination for sea, air, and door-to-door delivery options, subject to destination and order requirements.
Q12. Can you provide product manuals, specifications, and certifications?
A: Available product documents can be provided during the quotation process. Certification availability varies by model and destination market.
Q13. What happens after I submit an inquiry?
A: Our team reviews your product list and contact details, then follows up by email to confirm requirements, options, pricing, and delivery details.
Q14. Do you provide spare parts and after-sales support?
A: We support spare-parts inquiries and technical communication for supplied equipment. Please provide the model number, serial information where available, and a description of the requirement.
Q15. Can I order a sample before placing a larger order?
A: Sample availability depends on the product type, customization level, and shipping arrangement. Send us the model and destination for evaluation.
